Useful Information, Know How's & Rules & Regulations

 

Furball Haven is closed on Tuesdays & certain public holidays. Usually we are not on our phones or in the shop. Do leave a message and we will reply as soon as we can.

 

Agreement for Owners

Owners must sign our service consent form to agree to our terms and conditions before we start any services.

(Please note that this is a requirement stated by the veterinary department for boarding shops, we have no choice but to follow as it affects our pet shop license)

 

Grooming

Touch Up for Full Grooming

We understand that sometimes how we perceive information from the customer might not be exactly 100% correct on the style of the cutting for your pet. Please check your pet before leaving our shop and we will do a touch up for you if you are not satisfied on the cutting.

We will only do one (1) touch up within five (5) days from the day of the grooming session.

 

 

Hotel

We do not accept pets with ticks, fleas, on-heat, sickness or non-vaccinated status. This is to protect the pets that are in our facility from any possible risks.

Please understand that risks are always present, but we try our best to minimize it.

 

Pets with any allergies, please do inform us so we can avoid giving the snacks that might trigger it.